Perception of the quality of public services in the province of Carchi, a comparative analysis between the urban and rural sector

Abstract

This research was carried out with the objective of evaluating the perception of quality in public services for the urban and rural areas in the province of Carchi in the year 2022 in relation to the National Development Plan 2021-2025. The information was based on the National Survey of Employment, Unemployment and Underemployment of December 2022, obtained from the INEC’s open database, through which information was collected from 146 users in the province of Carchi who received some public service in the previous 12 months. Females predominated (51.4%), being more represented in the urban region. 65.75% assigned a quality score between 6 and 10. From the data obtained, a service quality score from 5 to 8 was assigned, which would indicate that there is a generally favorable perception of the quality of public services in the province of Carchi. The responses from the urban area scored 5 to 8, while the responses from the rural sector were mostly found in a score of 5 to 7. In the urban sector, there was a more significant number of responses about the appreciation of public services, which reflects a rating of 0. The results suggest that public entities should deepen their knowledge of the population perspective and determine the need to implement actions for the continuous improvement of the quality of care.